STRATEGIC LEADERSHIP COMMUNICATION
Monday, August 10, 2020
Monday, November 9, 2015
Strategic Control
The key concern of strategic control is to check whether the strategy is being implemented as planned and also to observe whether the results are being produced as planned or not. https://ke.linkedin.com/pub/stephen-njenga/42/158/52bhttps://twitter.com/ruchwarsteve
Monday, April 21, 2014
Saturday, April 6, 2013
How to Narrow Down a Topic into a Manageable Research Proposal
How to Narrow Down a Topic
into a Manageable Research Proposal
1.
Think about
what problems are associated with the broader topic and ask:
a.
What are the
potential solutions?
b.
What is
expected to happen when problems are solved?
c.
What are the
possible perspectives for handling this topic?
2.
Note down the
broad topic and try the following to investigate all possible angles and their
probable feasibility:
a.
Questioning
b.
Expanding
c.
Exploring
d.
Excluding
e.
Re-questioning
3.
Seek potential relationships
between sub-areas of the topic in order to consider possible solutions.
4.
Formulate
problems worthy of pursuit using known
information
5.
See what new
information or methods are needed to solve the problem more effectively and
efficiently.
6.
Questions all specific
strands leading to or away from the topic:
a.
Significance
b.
Known and unknown issues
c.
Possible causes and concerns
d.
Possible solutions
e.
Rationale
f.
History
g.
Novelty
h.
Development
7.
Discuss your
ideas with peers, seniors, and supervisorshttps://web.facebook.com/?_rdc=1&_rdrhttps://twitter.com/
With
all of the changes going on in the airline industry over the last few years, it
has definitely been more the exception rather than the rule when getting great
service while traveling. However, I had a pleasant surprise a few months
ago while traveling back home on United Airlines.
Once everyone had
boarded the plane and we were all getting settled in our seats, expecting to
hear the flight attendant start making their welcoming and safety comments, the
captain himself got on the intercom and started talking to us. He didn’t
stand behind the little wall that tends to hide the flight attendant from the
passengers, but instead stood halfway down the aisle of first class and
addressed the entire plane.
He welcomed us all on
the flight and thanked us for our business and choosing to fly United. He
acknowledged that we have a choice in airlines, and he hoped that this flight
would be a great experience for all of us. He then went on to
introduce the rest of his “team” as he called them, his co-pilot
and flight attendants, saying that they all work together to make the flight
enjoyable and safe. He encouraged us to ask the flight attendant if we
needed anything during the flight and thanked us one more time before he handed
it off to the attendant to finish all of the safety messages. As I
sat there, I couldn’t help but smile to myself and think how a simple gesture
like personally welcoming the passengers set the tone for a pleasant flight and
put the customers in a good mood.
So what can your organization learn from this? Here are three simple ways
to create a stronger team and build customer loyalty:
1. Always look for opportunities to practice what
you preach to your employees
about making their customers feel welcome by talking to customers, saying a
simple hello, asking how their day is, or if there is anything else to help
them with.
2. Remind your employees to look for the 1%
better concept—the little things you
can do while interacting with customers that may not be a huge thing, but may
be huge in the eyes of that customer.
3. Constantly look for opportunities to praise
your team members when you see them
delivering great service to their customers. They will feel valued and
acknowledged for their efforts and want to continue to serve their customers in
a positive way.
I actually was a
little sad getting off the plane at the end of the flight knowing I may not see
that pilot again on another flight, but happy that he had restored my faith in
the airlines and knowing there are leaders out there that really do want
to make a difference.
About
the author:
Kathy Cuff is a senior
consulting partner and one of the principal authors—together with Vicki
Halsey—of The Ken Blanchard Companies’ Legendary
Service training
program.
Wednesday, April 25, 2012
KCB and VISA INTERNATIONAL in Financial Literacy Deal
KCB Foundation has partnered with
VISA International and the world’s largest student organization, AIESEC to run
a financial literacy project dubbed ‘Minding Your Money’, aimed at giving youth
an opportunity to learn how to effectively manage their money.
Speaking to
journalists at the launch KCB Group Chief Executive Martin Oduor-Otieno said
the bank’s role in this partnership, apart from the shared financial
responsibility of supporting logistics and hospitality, would also include
providing facilitators for training sessions from among its employees, setting
up sales and information tents at the venues to provide valuable tips to the
youth, as well as meeting the costs of merchandizing and publicity.
“This is a
very important initiative because the youth of this country form about 60% of
the entire population and by educating them we are creating future stewards of
this economy. This group has distinctive consumer preferences and spending
habits. KCB, through the KCB Foundation, is committed to supporting the
development of entrepreneurship among our people and will spend over Ksh13
million to support this area across the region,” said Oduor-Otieno.
The Chief
Executive noted that as widely recognized brands in the financial services
sector, touching the lives of millions of people in Africa and the world, both
directly and indirectly, KCB and VISA International have a big role to play in
financial education in the country and the region.
A past study
by Consumer Insight showed that young people in Kenya spend more than nine
billion shillings a year, which is mostly spent on snacks, beverages,
educational materials and mobile phone airtime.
However,
according to an American Consumers for Education and Competition report, nearly
90 percent of high school students graduate without knowledge of basic
financial literacy. The program is designed to teach financial literacy skills
not taught in typical school curriculums.
“As key
players in the financial services sector, it is our responsibility to take the
lead in creating awareness and providing education to the youth on the value of
financial services and products as well as the importance of cultivating a
responsible financial management culture among themselves. Earnings start while
many of these youth are in University – with their allowances, bursaries,
research, and part-time jobs. However, ideal management of these resources is
lacking and often at this stage a foundation is laid for poor resource
management practices in the future,” said the Chief Executive.
Together with
VISA, KCB will jointly sponsor a series of one-day financial literacy workshops
to be conducted at three universities at a cost of Ksh440, 000. The workshops
aim at empowering the youth to make appropriate decisions regarding their
personal finances. This being a pilot project, the workshops will be conducted
at - University of Nairobi, Strathmore University and Daystar University and
will target a maximum of 200 students in each University. Each workshop will
run for a maximum of 2 hours with presentations being conducted by financial
experts from both KCB and Visa.
http://www.kcbbankgroup.com/ke/index.php?option=com_content&task=view&id=507&Itemid=264
Financial Literacy
Definition of 'Financial
Literacy '
The possession of knowledge and understanding of financial
matters. Financial literacy is mainly used in connection with personal finance
matters. Financial literacy often entails the knowledge of properly making
decisions pertaining to certain personal finance areas like real estate,
insurance, investing, saving (especially for college), tax planning and
retirement. It also involves intimate knowledge of financial concepts like
compound interest, financial planning, the mechanics of a credit card, advantageous
savings methods, consumer rights, time value of money, etc.
Read more: http://www.investopedia.com/terms/f/financial-literacy.asp#ixzz1t2wIDS95
Read more: http://www.investopedia.com/terms/f/financial-literacy.asp#ixzz1t2wIDS95
Investopedia explains
'Financial Literacy '
The absence of financial literacy can lead to making poor
financial decisions that can have adverse effects on the financial health of an
individual. The advantages or disadvantages of variable or fixed rates is an
example of an issue that will be easier to understand if an individual is
financially literate. In 2003, the U.S government launched the Financial
Literacy and Education Commission. The office is responsible for having
resources available for individuals who want to be financially literate.
Read more: http://www.investopedia.com/terms/f/financial-literacy.asp#ixzz1t2wWkOor
Read more: http://www.investopedia.com/terms/f/financial-literacy.asp#ixzz1t2wWkOor
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